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Shandong Ruike Automation Co., Ltd. strictly implements the construction quality standards and technical specifications. On this basis, we constantly optimize the customer service system to provide customers with in-place services, including engineering environment research and design, engineering experiments, technical interpretation scheme support, technical training guidance and product specifications, and carefully listen to customer suggestions to meet the needs of customers in all walks of life. Ask.
Five services:
7*24-hour telephone hotline service
Professional Technical Training Service
Online Service
User Visit Service
Hardware Maintenance Service
Purpose of service:
Create value for customers;
Create benefits for customers;
Provide customers with cost-effective solutions
1. Quality Assurance System
The products provided are all new, original and authentic products of the manufacturer, and provide certificates of origin, certificates of conformity and other relevant information. Our company is responsible for providing related technical support to customers, and takes quality testing seriously.
2. System Maintenance
(1) Provide at least two door-to-door maintenance services per year during the maintenance period. Make routine inspection plan and record the results of routine inspection. The problems found in routine inspection on that day will be solved within one working day.
(2) During the period of the visit, we should diagnose and deal with the potential failure of the customer system to ensure the stable and efficient operation of the customer system. The product will be inspected and maintained according to the customer's requirements, and the system parameters optimization suggestions will be put forward if necessary.
3. Service Support
(1) Telephone support services (7*24 hours)
Service hotline: 4001108517 0536 - 3181717 0536 - 3186969 13963607790;
Service content: System operation, system software, system equipment and other multi-level fault problems, or system software and hardware equipment operation process technical questions.
(2) Remote maintenance and troubleshooting (7*24 hours)
Service Content: Connect to remote client network and host through private line remote dialing, public network VPN and other security modes, and maintain and troubleshoot remote customer system.
(3) On-site support services in emergencies (7*24 hours)
Service Content: After receiving your emergency notification, the company will respond by telephone within 5 to 10 minutes, and quickly judge the fault grade and causes, guide the customer's technicians to troubleshoot as soon as possible. If necessary, technical engineers will be sent to the customer site immediately. After arriving at the site, the technical engineer diagnoses and solves the problem.
Five services:
7*24-hour telephone hotline service
Professional Technical Training Service
Online Service
User Visit Service
Hardware Maintenance Service
Purpose of service:
Create value for customers;
Create benefits for customers;
Provide customers with cost-effective solutions
1. Quality Assurance System
The products provided are all new, original and authentic products of the manufacturer, and provide certificates of origin, certificates of conformity and other relevant information. Our company is responsible for providing related technical support to customers, and takes quality testing seriously.
2. System Maintenance
(1) Provide at least two door-to-door maintenance services per year during the maintenance period. Make routine inspection plan and record the results of routine inspection. The problems found in routine inspection on that day will be solved within one working day.
(2) During the period of the visit, we should diagnose and deal with the potential failure of the customer system to ensure the stable and efficient operation of the customer system. The product will be inspected and maintained according to the customer's requirements, and the system parameters optimization suggestions will be put forward if necessary.
3. Service Support
(1) Telephone support services (7*24 hours)
Service hotline: 4001108517 0536 - 3181717 0536 - 3186969 13963607790;
Service content: System operation, system software, system equipment and other multi-level fault problems, or system software and hardware equipment operation process technical questions.
(2) Remote maintenance and troubleshooting (7*24 hours)
Service Content: Connect to remote client network and host through private line remote dialing, public network VPN and other security modes, and maintain and troubleshoot remote customer system.
(3) On-site support services in emergencies (7*24 hours)
Service Content: After receiving your emergency notification, the company will respond by telephone within 5 to 10 minutes, and quickly judge the fault grade and causes, guide the customer's technicians to troubleshoot as soon as possible. If necessary, technical engineers will be sent to the customer site immediately. After arriving at the site, the technical engineer diagnoses and solves the problem.
About Us
Contact Us
Address：Address：Linqu Longyun Culture and Art City C3-3
Zip code：262600
Telephone：
4001108517
0536-3186969
Email：sdrk123@126.com
